We are committed to making our shops as accessible as possible while working within the constraints of the beautiful historic buildings they are located in. Below is an overview of the accessibility features and challenges for each shop, along with details on how we can assist customers with specific needs.

50 Candlemaker Row, Old Town, Edinburgh (Category B Listed Building)

• Entrance: The shop is located in a listed building with two steps at the front door.

• Inside the Shop: Once inside, the shop is on a single level, with clear pathways to browse our products.

• Assistance Available: Our staff are happy to assist customers with accessing the shop. Please contact us ahead of your visit, and we will do our best to provide support.

41 Thistle Street, New Town, Edinburgh (Category B Listed Building)

• Entrance: The shop has one small step at the front door.

• Inside the Shop: The front area contains a wide selection of products and the checkout till. The back area, which has additional products, is three steps up from the main floor.

• Assistance Available: Our staff are happy to bring products from the back area to the front for browsing or purchasing. If you need help accessing the shop or navigating inside, please let us know. There is a bell at the front door if you need to attract our attention. 

30-H Spiegelgracht, Amsterdam (Rijksmonument heritage building)

• Entrance: The shop is located in a historic building with several steps leading up to the entrance. A handrail is available for support.

• Inside the Shop: The shop is on a single level once inside, with clear pathways for browsing.

• Assistance Available: Our staff are more than happy to assist customers at the entrance if the steps present a challenge. We can also bring products outside for you to view or purchase. Please call ahead if possible so we can be ready to assist - contact number is +31 6 878 66051.

General Accessibility Information

• Online Shopping: If visiting our shops presents challenges, most of our products are available on our online shop.

• Customer Assistance: We encourage customers to contact us in advance if they have specific accessibility needs so we can do our best to accommodate them.

We appreciate your understanding as we work within the limitations of these beautiful historic buildings, and we’re here to help make your visit as comfortable and enjoyable as possible.

At Black Moon Botanica, we are proud to be an inclusive and welcoming space for all customers and staff, regardless of sexual orientation, gender identity, or expression. We are committed to fostering a safe, respectful, and supportive environment that celebrates diversity and promotes equality.

Our Commitment

• Respect and Dignity: Every person who enters our spaces - whether as a customer, employee, or visitor - will be treated with respect, dignity, and fairness. Discrimination, harassment, or prejudice of any kind is not tolerated.

• Safe Space: We are a safe space where LGBTQI+ individuals can shop, work, and engage without fear of judgment, exclusion, or hostility.

• Inclusive Practices: We strive to use inclusive language and practices in all aspects of our business, including addressing customers and staff by their preferred names and pronouns.

For Customers

• Our shops are open to everyone, and we welcome individuals from all walks of life. If you experience or witness any form of discrimination or harassment while in our spaces, please inform a member of our staff immediately. We take such reports seriously and will act promptly to address the situation.

For Staff

• We actively promote an inclusive workplace culture. This includes providing equal opportunities for all staff members, ensuring our policies support LGBTQ+ employees, and creating a work environment where everyone feels valued and safe.

• Training is provided to ensure all team members understand the importance of inclusivity and their role in maintaining a safe space.

Rainbow Mark Accreditation

We are proud members of the Scottish LGBTI+ Rainbow Mark network, a national initiative that supports businesses in creating environments where diversity and inclusion thrive. The Rainbow Mark provides us with tools, guidance, and a framework to ensure we actively promote equality and inclusion for LGBTI+ people. As part of this initiative, we are committed to demonstrating our values through action and continuously improving our practices to foster a welcoming space for all. 

Zero Tolerance Policy

• We have a zero-tolerance policy for any behavior that undermines the safety and inclusion of our LGBTQI+ community, including homophobia, transphobia, or any form of hate speech. Those who engage in such behavior will face appropriate consequences, including potential removal from the premises or termination of employment.

Feedback and Accountability

We are committed to ongoing improvement and welcome feedback from our customers and staff about how we can enhance our inclusivity. Please feel free to contact us directly at blackmoonbotanica@gmail.com with any suggestions or concerns.

At Black Moon Botanica, we believe that diversity enriches our community and strengthens our values. Together, we are building a space where everyone feels welcome, valued, and celebrated for who they are.