Seasonal Door & Queue Assistant

Contract: Seasonal, fixed-term

Hours:

- Short shifts (4–5 hours)

- Typically weekends and peak trading times

- Approx. 2–3 days per week at our Candlemaker Row shop

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About the Role

We’re looking for friendly and reliable Queue & Door Assistants to support the shop during busy periods.

You’ll manage the customer queue outside the shop, keeping it organised, safe, and welcoming. This role is key to creating a positive experience before customers even enter, while also maintaining good relationships with neighbouring businesses.

You may also provide brief shop-floor cover during busy periods, including basic till use during staff breaks.

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Key Responsibilities

- Manage and organise the customer queue outside the shop

- Ensure access to neighbouring businesses is kept clear

- Communicate wait times and answer basic questions

- Maintain a calm, friendly presence at all times

- Welcome customers and support smooth entry into the shop

- Provide short shop-floor and till cover when needed

- Direct more complex queries to the team

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About You

- Friendly, warm, and approachable

- Confident speaking to the public

- Calm, patient, and clear in communication

- Comfortable standing outdoors for extended periods

- Reliable and punctual

- Retail experience is helpful but not essential - attitude and communication are key.

- This role is well suited to someone with a background in theatre, performance, or similar, who is confident engaging with the public.

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What We Offer

- £13.50 per hour, approximately 10-15 hours per week (Real Living Wage Employer)

- 20% staff discount

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How to Apply

To apply, you must be over the age of 18, legally able to work in the UK and be currently resident in Scotland. You will be required to attend in-person interviews in Edinburgh, should we decide to further your application.

Please email your application to blackmoonbotanica@gmail.com with the subject line:
Queue & Door Assistant Application – [Your Name]

Your application should include:

- A CV outlining any relevant experience

- A short cover letter telling us:

*Why you’re interested in this role

* Any experience working with the public

* Any background in theatre, performance, or similar (this role suits confident communicators)

Incomplete applications will not be considered.